Ford C-Max Problems Causing Drivers To C-Red

August 2, 2013
By: Robert Silverman

Billed as a revolutionary new car which would transform their enhanced lineup, the Ford C-Max has not been living up to its hype.  Many Ford C-Max drivers have been on a bumpy road dealing with stalling and MyFord Touch problems.  Now on the heel of these problems, comes a recall affecting over 33,000 vehicles and an unfavorable J.D. Power ranking.

According to AutoBlog, Ford must recall all C-Max vehicles not equipped with the panoramic roof panels.  Recent testing illustrated that occupants had a greater risk of head injury in the event they were involved in an accident with one of these vehicles.  The recall,  beginning August 19, will involve energy-absorbent material installed between the headliner and the roof.

At the same time, USA Today is reporting that consumers have ranked the Ford C-Max dead last in JD Power’s Initial Quality Study, with consumers complaining of confusing and poorly functioning technology.   They have also been questioned about their EPA gas mileage rating of 47 miles per gallon. After 2,000 miles of testing, Consumer Reports could not exceed 37 miles per gallon.  In addition, consumers have complained that Ford MyTouch infotainment system is very difficult to operate.

This comes as no surprise to us, as  we are getting numerous calls on the 1 800 LEMON LAW from Ford C-Max drivers complaining of battery and stalling issues, along with glitches with their Ford MyTouch/ sync system.  We have been working hard to successfully resolve these claims. If you have been experiencing Ford C-Max problems, it is essential that you get back to a Ford authorized dealer as soon as possible to have the matters addressed.  Make sure each visit that you receive a repair visit which stipulates mileage in, mileage out, days out of service, problems complained about and repairs to address the problems.

Even if the service manager tells you that the problem cannot be duplicated or, there is no fix to the problem, make sure you obtain a repair invoice.  We recently had a client who went back four times for Ford C-Max stalling problems, with two of the visits labelled “could not duplicate.”  We were able to resolve the issue, with the woman receiving a full buyback under Maryland Lemon Law.

If you would like us to review your Ford C-Max problem, feel free to fill out our Get Rid of Your Lemon form.